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Contact Us

Hours

Monday - Friday, 9:00 a.m.-7:00 p.m.

Some appointments may be given for as early as 8:00am depending on physician availability/schedule - however, the phones do not go on until 9:00 am.

Saturdays - Urgent Sick Only - Starting October 2017 Walk-In Hour on Saturdays from 9:00 - 10:00 am for sick appointments (must arrive by 10 am)

Saturday hours are dependant on number of patients who arrive for Walk-in between 9:00 and 10:00 am (click here to view walk-in hour questionnaire)


Phone

610-623-9080


Ext. 2
  Nurse for Sick and Same-Day Appointments
   Call between 9:00-10:00 am when possible for sick appointments. For 
   other issues, see best times to call below.

 
Ext. 3   Prescriptions and Lab Results
   Leave message with your child's FULL NAME and date of birth as your chart must be pulled. (also request Rx thru patient portal)
 

Ext. 4

  To Cancel an Appointment
   Please cancel in advance of your appointment to avoid a no-show fee.
 
Ext. 5   To Schedule an Appointment & Well Appointments
   Please schedule at least 4 weeks prior to preferred date of Well appointment. (also request well appointment thru patient portal)
 
Ext. 6   Request Forms (see available forms online!)
   School, camp, sports, employment and immunization forms will be
   completed during your child's annual Well visit at no additional charge.
 Any forms requested between annual Well checkups will be completed for a fee of $12.

 
Ext. 7   Billing Department
   Payment info, updating insurance, etc.
 
Ext. 8

  Referral Line
   Please allow at least 72 hours for referrals. 

(also request referral thru patient portal)
 

 

During Regular Hours

We have an automated phone system to transfer your calls directly to the desk of the person who can help you. If you are referred to an answering machine, please don't be discouraged: It means the staff person is on another line, or temporarily away from her desk. The  answering machines have been installed to prevent you from being left on hold during our busy periods.

After Hours

Our answering machine will give you instructions on how to reach the doctor on call during off-hours. Instructions will be given on how to leave your phone number which will be sent to the after-hours contact. If your phone does not accept blocked calls you must push *87 on your phone to disable this feature which will allow us to return your emergency phone call.

 

What if a doctor or nurse does not return my after-hours message:

First call our office and leave your contact number again  - the after-hours person will change sometimes hourly. Second realize the physician may be returning another patient call and will be calling you next. Of course when it is an emergency you should call 911.

 

 Help Us Avoid Waiting Time

 

We've worked hard to eliminate waiting time for your office visits. You can help us avoid waiting time by always calling our office in the following situations:

  • Always call first before you bring over any sick or injured child
     

  • Always call first before you bring a sick sibling, even if your other child has an appointment
     

  • Always call first if you are running late, to insure that we can still accommodate your child in the doctor's schedule.
     

  • Avoid a no show fee by calling to cancel an appointment prior to your scheduled appointment. This will also allow us to accommodate any urgent sick visits.

 

Suggested Schedule of Times To Call The Nurse:

 

In an effort to DECREASE your phone waiting time, please use the following calling schedule depending on your child's needs:

Emergency Calls: 911 is always the best. Otherwise call immediately during regular hours and press 0. After hours, call the beeper number listed for a doctor or nurse to call you back.

Appointment needed that day for sick child: Call from 9:00 to 10:00 a.m. when possible. This will insure that your child is seen that morning, afternoon or other time that same day. Be ready to tell the nurse your child's temperature, weight, any medications with dosages, and type and duration of symptoms.

Advice needed for sick child: Call after 10:00 a.m. when possible. It is helpful to start your call with your child's name and age.

Information needed for feeding, immunizations or other routine questions: Try to make a list of these questions to ask the doctor at your child's next check-up. If these questions cannot wait, call between 1:30-3:00 p.m. or leave message for the nurse. Or visit our "Ask the Nurse" section on this website

Prescription refills: routine refills are to be requested at your child's annual well visit.

Lab test results: Leave a message on the nurses' answering machine. This will allow us to pull your child's chart and attempt to thoroughly answer your questions.

 

Read Our Disclaimer

5030 State Rd, Suite 2-900, Drexel Hill, PA 19026 See Map
Phone: (610) 623-9080 Fax: (610) 623-3861